Refund Policy
At Xtream-IPTV.ca, we are committed to delivering a reliable, high-quality IPTV streaming experience across Canada.
Please read this Refund Policy before purchasing any subscription from our website.
1. Free Trial
We offer a Free IPTV Trial so new users can test channel quality, streaming stability, and device compatibility before subscribing.
We strongly recommend trying the trial to confirm compatibility with your device and internet connection.
2. Refund Eligibility
All sales are final once your IPTV subscription is activated and the account/login details are delivered.
Refunds are only issued in the following cases:
- Account credentials are not delivered after successful payment.
- The IPTV service fails to activate or does not start at all due to an issue on our side.
Refunds will not be provided for the following reasons:
- Internet speed, ISP limitations, or other connection issues on the customer’s side.
- Device, app, or player incompatibility.
- Channel lineup changes or content removals made by third-party providers.
- Temporary interruptions caused by scheduled maintenance, updates, or server upgrades.
3. How to Request a Refund
If you believe you qualify for a refund, please contact our support team:
When contacting us include:
- Order number
- Email used for purchase
- A short description of the problem and any supporting screenshots or error messages
Our team will review your request and respond within 24–48 hours.
4. Our Commitment
At Xtream-IPTV.ca, your satisfaction is important. Many issues are fixable quickly by our support staff,
so please contact us first — we aim to resolve technical problems before processing refund requests.